Head Office Address
- Location: Gerry's International, 43/1/D, Razi Road, Block 6, P.E.C.H.S., Karachi, Pakistan
Phone Numbers
- Customer Service Helpline: 111-811-111
WhatsApp Number
- FedEx Pakistan does not publicly list a specific WhatsApp number for customer service. It's best to use their phone or email support for direct inquiries.
Email Address
- Customer Support: customer.care@gerrys.com.pk
Regional Office Details
- Islamabad Office:
- Address: Zareen Chamber, I.T Centre, Khayaban-e-Suherwardy, G-6, Islamabad, Pakistan
- Phone: 051-111-500-000
- Lahore Office:
- Address: 2 Civic Center, Barkat Market, Garden Town, Lahore, Pakistan
- Phone: 042-111-345-111
- Sialkot Office:
- Address: B-III, Capital Road, Opposite TCS Regional Office, Sialkot, Pakistan
- Phone: 052-3550345
How to Access FedEx’s IVR System
- Dial the Customer Service Helpline:
- Phone Number: 111-811-111
- Follow the Voice Prompts:
- The system will guide you through various service options. You can navigate these options by pressing the corresponding numbers on your phone keypad.
Common IVR Options
- Shipment Tracking:
- Press 1 to track your shipment using your tracking number. You will need to enter your tracking number to receive the status of your shipment.
- Pickup Requests:
- Press 2 to schedule a pickup for your shipment. You may be prompted to provide details like your account number and pickup address.
- Customer Support:
- Press 3 to speak with a customer service representative for specific queries, assistance with shipments, or to report an issue.
- Rate Inquiry:
- Press 4 to inquire about shipping rates for both domestic and international shipments.
- Customs and Clearance Information:
- Press 5 for details on customs requirements and clearance procedures for your shipments.
- Account Services:
- Press 6 for account-related inquiries, including billing and payment information.
- Language Selection:
- The IVR system usually allows you to choose your preferred language (e.g., Urdu, English) at the beginning of the call.