Head Office Address
- Location: 73-E, GD Arcade, Blue Area, Islamabad, Pakistan
Phone Numbers
- Customer Service Helpline: 051-111 11 44 44
Email Address
- General Inquiries: info@nayatel.com
- Customer Support: support@nayatel.com
WhatsApp Number
- For customer support and inquiries: 0313-1114414
Accessing Nayatel’s IVR System
- Dial Nayatel’s Helpline:
- From Landline: 051-111-11-44-44
- From Mobile: 051-111-11-44-44
- Follow the Voice Prompts: The system will guide you through different options. You can navigate through the menu by pressing the corresponding numbers on your keypad.
Common IVR Options
- Technical Support:
- Report an issue with your internet, TV, or phone service.
- Get troubleshooting assistance for common problems.
- Billing Information:
- Check your current bill amount and due date.
- Pay your bill using various payment methods.
- Inquire about past payments and billing history.
- Service Activation/Deactivation:
- Activate or deactivate additional services like bandwidth boosts, additional channels, etc.
- Manage your existing service plans.
- New Service Inquiries:
- Get information on new services or packages offered by Nayatel.
- Schedule an installation or upgrade for new services.
- Customer Support:
- Speak directly to a customer service representative for personalized assistance.
- Lodge a complaint or provide feedback.
- Language Selection:
- Choose your preferred language (e.g., Urdu or English) for navigating the IVR system.
Tips for Using Nayatel’s IVR:
- Always listen carefully to the options provided.
- You can usually press "0" to speak directly to a customer representative if you're unsure about the options.
- The IVR system is available 24/7, so you can access support at any time.