Head Office Address
- Location: PIA Building, Jinnah International Airport, Karachi, 75200, Pakistan.
Phone Numbers
- Customer Service Helpline (24/7): 021-111-786-786
Email Address
- General Inquiries: info@piac.aero
- Contact@piac.aero
Fax Number
- Fax: 021-99044363
Accessing PIA's IVR System
- Dial the PIA Customer Service Helpline:
- Phone Number: 021-111-786-786
- Follow the Voice Prompts:
- When you call, you will be greeted by an automated system that provides you with different options. You can navigate through these options by pressing the corresponding numbers on your keypad.
Common IVR Options
- Flight Information:
- Check flight status, schedule, and updates.
- Booking and Reservations:
- Book new flights, check your existing reservations, or make changes to your bookings.
- Baggage Services:
- Get information regarding baggage policies, report lost baggage, or inquire about baggage claims.
- Award +Plus Program:
- Check your loyalty points, redeem awards, or inquire about the frequent flyer program.
- Customer Support:
- Speak to a customer service representative for specific queries, complaints, or assistance with any other service.
- Language Selection:
- Choose your preferred language (e.g., Urdu, English) to continue with the IVR prompts.
Navigation Tips:
- Press 1 for flight status and schedules.
- Press 2 for reservations and booking details.
- Press 3 for baggage inquiries.
- Press 4 for customer support.
The IVR system is designed to provide quick and easy access to various services without the need to speak to a live agent, though you always have the option to do so if your query isn't resolved through the automated options.