DHL Customer Care No 021-111-345-111

https://www.dhl.com/discover/en-pk
Website
https://www.dhl.com/discover/en-pk

Head Office Address

  • Location: 3-A, Sultan Centre, 11 West Wharf Road, Karachi, Pakistan

Phone Numbers

  • Customer Service Helpline: 021-111-345-111
  • Alternate Contact Numbers:
    • Karachi: 021-32311730
    • Islamabad: 051-111-500-000
    • Lahore: 042-111-345-111

WhatsApp Number

  • WhatsApp for Customer Support: 0300-0345346

Email Address

Regional Office Details

  1. Karachi Airport Branch
    • Address: Survey Number 137, Jinnah International Airport, CAA Colony, Karachi, Pakistan
    • Phone: 021-111-345-111, 111-500-000
  2. Rawalpindi Office
    • Address: Shop #143-B, Chandni Chowk, Murree Road, Near UBL Bank, Rawalpindi, Pakistan
    • Phone: 051-4571514
  3. Faisalabad Office
    • Address: 37-B, New Civil Lines, Faisalabad, Pakistan
    • Phone: 041-111-500-000
  4. Multan Office
    • Address: A-111, Liaquat Road, Gulgasht Colony, Multan, Pakistan
    • Phone: 061-111-500-000
  5. Peshawar Office
    • Address: Shahrah-e-Korakoram, Opposite INOR Hospital, Ayub Medical Complex, Peshawar, Pakistan
    • Phone: 091-111-500-000
  6. Quetta Office
    • Address: A-1/7, Chaman Housing Scheme, Samungli Road, Quetta, Pakistan
    • Phone: 081-111-500-000

How to Access DHL’s IVR System

  1. Dial the Customer Service Helpline:
    • Phone Number: 021-111-345-111
  2. Follow the Voice Prompts:
    • When you call, you'll be greeted by an automated system that provides different service options. You can navigate through these options by pressing the corresponding numbers on your phone keypad.

Common IVR Options

  1. Shipment Tracking:
    • Press 1 to track your shipment using your tracking number.
  2. Customer Support:
    • Press 2 to speak with a customer service representative for specific queries or assistance with shipments.
  3. Rate Inquiry:
    • Press 3 to inquire about shipping rates for both domestic and international shipments.
  4. Customs and Clearance Information:
    • Press 4 to get details on customs requirements and clearance procedures.
  5. Pickup Request:
    • Press 5 to schedule a pickup for your shipment.
  6. Language Selection:
    • Typically, the IVR system will allow you to select your preferred language (e.g., Urdu, English) early in the call.

Social Media and Additional Links

Category
Courier