FedEx Customer Care no 0111-811-111

Head Office Address

• Location: Gerry's International, 43/1/D, Razi Road, Block 6, P.E.C.H.S., Karachi, Pakistan

Phone Numbers

• Customer Service Helpline: 111-811-111

WhatsApp Number

• FedEx Pakistan does not publicly list a specific WhatsApp number for customer service. It's best to use their phone or email support for direct inquiries.

Email Address

• Customer Support: customer.care@gerrys.com.pk

Regional Office Details

1. Islamabad Office:
   • Address: Zareen Chamber, I.T Centre, Khayaban-e-Suherwardy, G-6, Islamabad, Pakistan
   • Phone: 051-111-500-000
2. Lahore Office:
   • Address: 2 Civic Center, Barkat Market, Garden Town, Lahore, Pakistan
   • Phone: 042-111-345-111
3. Sialkot Office:
   • Address: B-III, Capital Road, Opposite TCS Regional Office, Sialkot, Pakistan
   • Phone: 052-3550345

How to Access FedEx’s IVR System

1. Dial the Customer Service Helpline:
   • Phone Number: 111-811-111
2. Follow the Voice Prompts:
   • The system will guide you through various service options. You can navigate these options by pressing the corresponding numbers on your phone keypad.

Common IVR Options

1. Shipment Tracking:
   • Press 1 to track your shipment using your tracking number. You will need to enter your tracking number to receive the status of your shipment.
2. Pickup Requests:
   • Press 2 to schedule a pickup for your shipment. You may be prompted to provide details like your account number and pickup address.
3. Customer Support:
   • Press 3 to speak with a customer service representative for specific queries, assistance with shipments, or to report an issue.
4. Rate Inquiry:
   • Press 4 to inquire about shipping rates for both domestic and international shipments.
5. Customs and Clearance Information:
   • Press 5 for details on customs requirements and clearance procedures for your shipments.
6. Account Services:
   • Press 6 for account-related inquiries, including billing and payment information.
7. Language Selection:
   • The IVR system usually allows you to choose your preferred language (e.g., Urdu, English) at the beginning of the call.

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