Sui Northern Gas Pipelines Limited Customer (SNGPL) Care No 042-99082000

https://www.sngpl.com.pk/
Website
https://www.sngpl.com.pk/

Head Office Address

  • Location: Gas House, 21-Kashmir Road, P.O Box No. 56, Lahore 54000, Pakistan

Phone Numbers

  • Customer Service Helpline: 1199
  • General Contact Number: 042-99082000

Email Addresses

Regional Office Information

  1. Islamabad Regional Office:
    • Address: SNGPL Regional Office, F-8 Markaz, Islamabad, Pakistan
    • Phone: 051-9262000
  2. Peshawar Regional Office:
    • Address: SNGPL Regional Office, Saddar Road, Peshawar, Pakistan
    • Phone: 091-9217521
  3. Multan Regional Office:
    • Address: SNGPL Regional Office, Khanewal Road, Multan, Pakistan
    • Phone: 061-9239037

Accessing SNGPL’s IVR System

  1. Dial the Customer Service Helpline:
    • Phone Number: 1199
  2. Follow the Voice Prompts:
    • The system will guide you through various service options. You can navigate these options by pressing the corresponding numbers on your phone keypad.

Common IVR Options

  1. Bill Inquiry:
    • Press 1 to inquire about your current gas bill. You may need to enter your consumer number to receive the bill details.
  2. Emergency Reporting:
    • Press 2 to report a gas leak or any other emergency. This option connects you to the emergency response team immediately.
  3. New Connection Requests:
    • Press 3 to inquire about or apply for a new gas connection.
  4. Complaints and Feedback:
    • Press 4 to lodge a complaint or provide feedback about services. This may involve speaking with a customer service representative if the issue requires further explanation.
  5. General Inquiries:
    • Press 5 for general inquiries related to SNGPL services, including tariff rates, connection status, and more.
  6. Customer Support:
    • Press 6 to directly speak with a customer service representative for assistance with complex issues or detailed information.

Social Media Links

Category
Utilities