Head Office Address
- Location: Dawlance Head Office, Plot 23, Sector 23, Korangi Industrial Area, Karachi, Pakistan
Phone Numbers
- Customer Service Helpline: 021-111-11-7359 (111-DAWLANCE)
- Alternate Contact: 021-35121469-70
WhatsApp Number
- Customer Support on WhatsApp: 0311-111-7359
Email Address
- Customer Support: customer.care@dawlance.com.pk
How to Access Dawlance’s IVR System
- Dial the Customer Service Helpline:
- Phone Number: 021-111-11-7359 (111-DAWLANCE)
- Follow the Voice Prompts:
- The IVR system will provide you with several options. You can navigate through these options by pressing the corresponding numbers on your phone keypad.
Common IVR Options
- Product Information:
- Press 1 to get detailed information about Dawlance products like refrigerators, air conditioners, washing machines, and more.
- After-Sales Service:
- Press 2 to request after-sales service, schedule repairs, or inquire about existing service requests.
- Warranty Inquiries:
- Press 3 to inquire about warranty claims or warranty coverage for specific products.
- Sales Information:
- Press 4 for sales inquiries, product promotions, or new product launches.
- Complaints and Feedback:
- Press 5 to lodge a complaint or provide feedback about a product or service.
- Customer Support:
- Press 0 to directly speak with a customer service representative for any other inquiries or assistance.
- Language Selection:
- At the start of the call, you can choose your preferred language (Urdu or English).
Additional Services:
- Online Complaint Registration: Customers can register complaints directly online via their complaint registration form on the official website.
- Service Center Locator: You can locate nearby service centers using the service center locator