Head Office Address
Location:
Daraz Pakistan (Pvt.) Ltd.
C-19, Block 10-A, Gulshan-e-Iqbal, Karachi, Pakistan
Postal Code: 75300
Phone Numbers
Customer Service Helpline:
021-111-132-729 (Mon-Sun, 9 AM - 9 PM)
Email Addresses
Customer Support:
customer@care.daraz.pk
Vendor Support:
vendor@daraz.pk
Product Range
Daraz.pk offers an extensive range of products, including:
- Electronics & Appliances: Mobile Phones, Laptops, Home Appliances
- Fashion & Apparel: Men’s and Women’s Clothing, Shoes, Accessories
- Home & Living: Furniture, Home Décor, Kitchenware
- Health & Beauty: Makeup, Skincare, Haircare, Personal Care
- Groceries: Household Items, Food Products, Beverages
Service Centers
Daraz operates mostly online, but they do have collection points and offices in various cities. For detailed locations, visit the website or contact customer service.
Return Policy
Daraz.pk offers a 7-day return policy for eligible items. Customers can request returns via their account on the Daraz app or website.
IVR Contact Information for Daraz.pk
Phone Number (IVR):
021-111-132-729
Hours of Operation:
Mon-Sun, 9 AM - 9 PM
IVR Menu Options (Common Options)
- For Order Status and Tracking:
Press 1 – Check your order status or track an order by providing the order number. - For Returns and Refunds:
Press 2 – Get assistance with returns, exchanges, or refunds. - For Payment and Billing Inquiries:
Press 3 – Assistance related to payment methods, billing, and invoices. - For Product and Service Information:
Press 4 – Ask about products, promotions, or general inquiries. - For Vendor and Seller Support:
Press 5 – For vendors or sellers, get assistance on setting up your shop, listing products, or order fulfillment. - To Speak to a Customer Service Representative:
Press 0 – Connect directly to a customer service agent for assistance.
Alternative Channels
If you prefer not to use the phone, Daraz offers support through:
- Live Chat: Available through the Daraz app or website.
- Email: customer@care.daraz.pk
1. Tracking via Daraz App/Website:
Through Daraz Mobile App:
- Open the Daraz app and log in to your account.
- Go to the “My Orders” section.
- Select the order you want to track.
- You will see the current status of your order (e.g., shipped, out for delivery, delivered, etc.).
- If your order has been dispatched, you can click on “Track” to see the detailed location updates of the delivery.
Through Daraz Website:
- Visit Daraz.pk.
- Log in to your account.
- Go to the “My Account” section.
- Click on “My Orders” and select the order you want to track.
- Click on the “Track Order” button for real-time updates.
2. Tracking via Daraz Customer Service (IVR):
- Dial the customer service helpline: 021-111-132-729.
- Follow the IVR instructions:
- Press 1 for order status and tracking.
- Enter your order number when prompted.
- The system will provide you with the current status of your order.
3. Tracking via Courier Services:
If your order has been dispatched, Daraz usually sends the tracking number via SMS or email. You can directly track your order through the courier’s website using the tracking number.
4. Through WhatsApp Tracking:
You can also track your Daraz order through WhatsApp by contacting their WhatsApp support number.
Comments1
ORDER NO: Order 222465168911136 Placed on 08 Aug 2025
Dear Daraz Team,
I have placed order no. Order 222465168911136 on 08 Aug 2025 for 500GB External SSD - USB on COD basis and received wrong product (CD) on 15-Aug-2025. After that the seller / DARAZ marked my order as CANCELLED. So I was not able to mark the return of this product. Screenshot is attached. I am also enclosing the product picture and shipping bill receipt for your ready reference. You are requested to immediately return my amount for PKR 3209.00 and guide to return this faulty product.
Treat this matter as URGENT
Regards,
Muhammad Rehan Ashraf
Cell No: 0300-8579844