Contact Center
- General Helpline: 111-111-425
- Remittance Helpline: 111-555-425
- Konnect Helpline: 111-425-111
- Prestige Banking Helpline: 111-666-425
- Merchant Acquisition: 111-777-425
- Ehsaas Kafaalat Program:111-000-425
- Mera Pakistan Mera Ghar Helpline: 033-77-786-786
For Pakistan, HBL's Outbound Caller ID is 14250/14251
Whatsapp Chat
Write complaint to
customer.complaints@hbl.com
SMS Complaints
To get a callback from Bank official within 24 hours please send “Comp” <space>CNIC to 4250
Example(send to 4250) : Comp CNIC
Website Complaint
Kindly submit a complaint form at https://www.hbl.com/contact-us in the bottom of the page
Overseas Pakistani's Grievances
Please contact
Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis
Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36- Constitution Avenue, G-5/2, Islamabad, Pakistan
Emails
- Hafizahsaan1973@gmail.com
- Advisor.hakhokhar@ombusdsman.gov.pk
- www.ombudsman.gov.pk
Fax: 0092-51-9217256
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