Ufone Head Office Address
- Location: Ufone Tower, Jinnah Avenue, Blue Area, Islamabad, Pakistan.
Customer Service Contact
- Phone Number for Any Inquiry: 033-11-333-100
- From Ufone Mobile: Dial 333
Email Address
- Customer Care: Customercare@ufone.com
Ufone WhatsApp Customer Service
- WhatsApp Number: You can start a conversation by sending a message to 0333 0333 100.
Through this service, you can inquire about various products, services, or any issues related to your Ufone connection. It's designed to offer a quick and easy way to communicate with Ufone without needing to call their helpline or visit a customer service center.
You can typically use this service for:
- Account inquiries and updates
- Billing questions
- Information on current promotions and packages
- Technical support
Accessing Ufone’s IVR System
- Dial 333 from your Ufone number to access the main IVR menu.
- Follow the Voice Prompts: The system will guide you through different options. You can navigate through the menu by pressing the corresponding numbers on your keypad.
Common IVR Options
- Account Information:
- Check your balance, remaining data, SMS, and call minutes.
- Get details on your last recharge and usage history.
- Package Information:
- Subscribe to or change your current package.
- Learn about new packages, promotions, and offers.
- Bill Payment:
- Pay your bill using various payment methods (for postpaid customers).
- Get information on your current bill and outstanding amounts.
- Value-Added Services:
- Activate or deactivate services like Caller Tunes, Missed Call Alerts, and others.
- Learn more about Ufone’s value-added services.
- Customer Support:
- Speak to a customer service representative for any specific queries or issues.
- Get help with technical issues, complaints, or feedback.
- Language Selection:
- Choose your preferred language (e.g., Urdu or English) for interacting with the IVR system.
How to Navigate:
- Press 1 for account information.
- Press 2 for subscription packages.
- Press 3 for bill payments.
- Press 4 for value-added services.
- Press 0 to speak to a customer service representative.
Self-Service Features:
- The IVR system also allows for self-service features like recharging your account, subscribing to bundles, or updating your personal information.