Head Office Address:
- Address: 24 - The Mall, Peshawar Cantt, 25000 Khyber Pakhtunkhwa, Islamic Republic of Pakistan
Phone Numbers:
- UAN: 091-111 95 95 95
- 24/7 Call Center: 091-111-265-265
COMPLAINT MANAGEMENT UNIT
- Unit Head: Mr. Muhammad Atif
- Telephone:091 - 5253867
- Email : complaints@bok.com.pk
- UAN: +92-91-111 95 95 95
- Address: Complaint Management Unit, Service Quality Department, Head Office, The Bank of Khyber, 4th Floor, 24- The Mall, Peshawar Cantt
Service Quality Department
- Head: Masood Khalid
- Telephone:091 - 5253867
- Email Address: masood.khalid@bok.com.pk
- UAN:+92-91-111 95 95 95
- Address: Service Quality Department, Bank of Khyber, Head Office, 4th Floor, 24- The Mall, Peshawar Cantt. Khyber Pakhtunkhwa.
Complaint Forms: Online Complaint Form:
Email Addresses:
- General Inquiries: info@bok.com.pk
- Complaints: complaints@bok.com.pk
- Service Quality Department: masood.khalid@bok.com.pk
- Human Resources Department Email: hr@bok.com.pk
- Islamic Banking Queries: islamic@bok.com.pk
- Mobile Banking Assistance: mobilebanking@bok.com.pk
- Loan Services: loanservices@bok.com.pk
Investor Relations:
Institutional Banking:
- For queries related to treasury operations or services for institutional clients, you can contact: treasury@bok.com.pk
Foreign Exchange Services:
- If you need assistance with foreign exchange transactions or services, reach out to: forex@bok.com.pk
Agricultural and Rural Finance:
- For financing agricultural activities or related to rural development, use this contact: agri@bok.com.pk