Consumer Grievance Handling Mechanism
Our State Bank of Pakistan requires all banks, Microfinance Banks to have a formal complaint handling procedure. Before proceeding please make sure that this complaint isn't listed in any Pakistani court
Procedure to Complain
- Approach and register complaint with your bank
- In case you are not satisfied approach Banking Mohtasib Pakistan, an independent body created of State Bank of Pakistan(SBP)
- If still not solved contact SBP
How to Complain?
You can complain in these desired modes:
- Bank Website
- Postal letter
- Fax
- By calling their call centers
Complaint Confirmation
The bank will send you a confirmation by Email, SMS or by letter giving the time required to resolved it. Note down the complaint number for tracking purpose and time required to get an answer
Complaint Resolution Timeline
Acknowledgment
Within 2 working days of your complain
10 days
In case more time for investigation is required
7 working days
In case complaint is minor in nature
15 working days
This is maximum time list to dispose any complaint
15 working days
This is maximum time list to dispose any complaint
30 days
If it's related to fraud then upto 30 days time limit id allowedß
SBP Contact Details
If your complaint is not resolved then you can complain to SBP within stipulated time by following means
- Email :cpd.helpdesk@sbp.org.pk
- Fax :0092-21-99221160 /0092-21-99212489
By Letter:
Director
Banking Conduct & Consumer Protection Department
State Bank of Pakistan
I.I. Chundrigar Road
Karachi
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