Head Office Address:
- Mobilink Microfinance Bank Ltd: 3-A/2, Kaghan Road, F-8 Markaz, Islamabad, Pakistan.
Phone Numbers:
- Customer Helpline (Jazz Users): Dial 4444.
- Other Networks: Dial 021-111-124-444 (UAN with area code, such as 051 for Islamabad).
- Merchant Support: Dial 1344 (for Jazz number users).
WhatsApp Support:
- WhatsApp Self-Service: Send "Hi" to 0300 3008000 to access billing, account details, or quick support
JazzCash Agent:
- SMS Service: Send "M" to 2179 from your Jazz number to receive details of nearby agents.
- Biometric Agents: Send "B" to 2179 if you need a biometric-enabled JazzCash agent.
- Helpline: Call 4444 from a Jazz number or 021-111-124-444 from any other network to inquire about agent locations.
- JazzCash App: Use the “Agent Locator” feature available within the JazzCash mobile app.
This allows you to find the nearest JazzCash agent for services like deposits, withdrawals, or account registration.
Email Address:
- Customer Support: complaints@jazzcash.com.pk
- General Inquiries: info@mobilinkbank.com
Job Opportunities:
JazzCash job listings are available on the Jazz Careers Portal
Contact Form and Complaint Form:
- Contact Form: Visit JazzCash Contact Us for the contact form, where you can choose specific services for support.
- Complaint Process: Complaints can be lodged through the helpline, email, or in writing at branches, and users will receive acknowledgment and tracking details