Pakistan Railways Customer Care No 117

Head Office Address

• Location: Pakistan Railways Headquarters, Empress Road, Lahore, Pakistan

Phone Numbers

• Pakistan Railways Helpline: 117 (For general inquiries and reservations)
• Pakistan Railways Headquarters Lahore: 042-99201773
• Rawalpindi Railway Inquiry: 051-9270395
• Karachi Railway Inquiry: 021-99213567
• Peshawar Railway Inquiry: 091-9211230
• Quetta Railway Inquiry: 081-2831013

Email Address

• General Inquiries: info@pakrail.gov.pk

Regional Offices

1. Rawalpindi Office:
   • Address: Ground Floor, Melody Market, G-6, Near GPO, Islamabad, Pakistan
   • Phone: 051-9207474
2. Karachi Office:
   • Address: G-25 E.O.B.I House, Shahrah-e-Faisal, Karachi, Pakistan
   • Phone: 021-99240550
3. Quetta Office:
   • Address: Itefaq Plaza, Shop-10, Mir Khalil-ur-Rehman Road, Quetta, Pakistan
   • Phone: 081-2841975

Accessing Pakistan Railways’ IVR System

1. Dial the Pakistan Railways Helpline:
   • Phone Number: 117
2. Follow the Voice Prompts:
   • The IVR system will provide various options that you can navigate by pressing the corresponding numbers on your phone keypad.

Common IVR Options

1. Train Schedules:
   • Press 1 to check train schedules, including departure and arrival times for different routes.
2. Ticket Reservations:
   • Press 2 to make a new reservation, inquire about existing reservations, or cancel a booking.
3. Ticketing Information:
   • Press 3 to get information about ticket pricing, availability, and booking status.
4. General Inquiries:
   • Press 4 for general inquiries regarding Pakistan Railways' services, including information about train classes and routes.
5. Complaints and Feedback:
   • Press 5 to lodge a complaint, provide feedback, or inquire about lost and found services.
6. Language Selection:
   • The system might prompt you to select your preferred language (e.g., Urdu, English) at the beginning of the call.

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