Head Office Address
- Location: Samsung Pakistan, 3rd Floor, Hassan Chambers, DC-5, Block 9, Clifton, Karachi, Pakistan
Service Centers
- Lahore Service Center:
- Address: Samsung Customer Service Center, Plaza No. 54-A, Main Boulevard, Gulberg, Lahore
- Phone: 042-35786542
- Islamabad Service Center:
- Address: Plaza #19, F-6, Islamabad
- Phone: 051-2874578
- Karachi Service Center:
- Address: Plot #24, Block 2, PECHS, Karachi
- Phone: 021-34535858
Phone Numbers
- Toll-Free Helpline: 0800-7267864 (Available 09:00 - 18:00, 7 days a week)
WhatsApp Support
- 24/7 Customer Support on WhatsApp: You can scan the QR code available on Samsung's official website or use the following link: WhatsApp Support
Email Address
- General Inquiries: estore.pk@samsung.com
- Customer Support: You can fill out an email form on their Contact Us page.
IVR System
To access Samsung's IVR:
- Dial 0800-7267864
- Follow the Prompts:
- Press 1 for mobile devices and related inquiries.
- Press 2 for home appliances, such as TVs, refrigerators, or washing machines.
- Press 0 to speak with a customer service representative.
Live Chat Support
- Samsung also offers 24/7 live chat on their website, available through this link: Samsung Live Chat.