Head Office Address
Location:
Shophive Pvt. Ltd.
1st Floor, 91 CCA, Phase 5, DHA, Lahore, Pakistan
Postal Code: 54000
Phone Numbers
Customer Service Helpline:
(042) 111-746-756
(042) 37370541
(042) 37370542
Email Addresses
Customer Support:
support@shophive.com
Sales Inquiries:
sales@shophive.com
Product Range
Shophive offers a wide variety of products, including:
- Electronics: Laptops, Mobile Phones, Tablets, Cameras, and Accessories
- Home Appliances: Refrigerators, Air Conditioners, Microwaves
- Gaming: Consoles, Gaming PCs, Accessories
- Personal Care: Shavers, Hair Dryers, Grooming Kits
- Office Equipment: Printers, Projectors, Monitors
Return Policy
Shophive offers a 7-day return policy for eligible products. Customers can initiate returns by contacting customer service through email or phone.
IVR Menu Options (Common Options)
- For Order Inquiries or Status Tracking:
Press 1 – Check the status of your order by providing the order number. - For Returns and Exchange Queries:
Press 2 – Inquire about the return or exchange policy and initiate a return. - For Payment and Billing Issues:
Press 3 – Get help regarding payments, invoices, or billing-related concerns. - For Product and Sales Inquiries:
Press 4 – Inquire about product details, availability, or pricing. - To Speak to a Customer Service Representative:
Press 0 – Connect with a customer support agent for further assistance.
Alternative Contact Channels
WhatsApp Support:
Currently, Shophive does not publicly list a WhatsApp support number, but it is recommended to contact them via their email or phone for further assistance.
Tracking via Courier Services:
If your order has been dispatched, Daraz usually sends the tracking number via SMS or email. You can directly track your order through the courier’s website using the tracking number.