Sui Southern Gas Company Limited (SSGC) Customer Care No 1199

https://www.ssgc.com.pk/web/
Website
https://www.ssgc.com.pk/web/

Head Office Address

  • Location: SSGC House, Sir Shah Suleman Road, Block 14, Gulshan-e-Iqbal, Karachi, Pakistan

Phone Numbers

  • Customer Service Helpline: 1199
  • Emergency Helpline (Karachi): 99021167
  • Emergency Helpline (Hyderabad): 0221-050021
  • General Contact: 021-99021000

WhatsApp Numbers

  • For Customer Service: 0330-3999179, 0330-3999178

Email Addresses

Regional Offices

  1. Hyderabad Office:
    • Address: Emergency Center, Hyderabad, Pakistan
    • Phone: 0221-610190
  2. Quetta Office:
    • Address: Jinnah Road, Quetta, Pakistan
    • Phone: 081-2820054

Accessing SSGC’s IVR System

  1. Dial the Customer Service Helpline:
    • Phone Number: 1199
  2. Follow the Voice Prompts:
    • The system will guide you through different options. You can navigate these options by pressing the corresponding numbers on your phone keypad.

Common IVR Options

  1. Bill Inquiry:
    • Press 1 to inquire about your current gas bill. You may need to enter your consumer number to receive the bill details.
  2. Emergency Reporting:
    • Press 2 to report a gas leak or other emergency. This option connects you to the emergency response team immediately.
  3. New Connection Requests:
    • Press 3 to inquire about or apply for a new gas connection.
  4. Complaints and Feedback:
    • Press 4 to lodge a complaint or provide feedback about services. This may involve speaking with a customer service representative if the issue is complex.
  5. General Inquiries:
    • Press 5 for general inquiries related to SSGC services, including tariff rates, connection status, and more.
  6. Customer Support:
    • You can also directly speak with a customer service representative if the automated options do not resolve your query.

Social Media Links

Category
Utilities