Customer Support:
- Helpline: Dial 345 from your Telenor number or 042-111-345-100 from any other number.
- For Complaints & Queries: 042-111-345-100 (Mobile) or 042 111 345 100 (International).
Corporate Office:
- Address: 13-K, MoU, Gulberg III, Lahore, Pakistan.
- Phone: 042 111 345 100.
- Fax: 042 3577 8843.
Email:
- Customer Care: customer.care@telenor.com.pk
- Corporate Inquiries: info@telenor.com.pk
Accessing Telenor IVR:
- Dial: 345 from your Telenor number.
IVR Menu Options:
- Balance Inquiry:
- Press 1 to check your current balance.
- Packages and Offers:
- Press 2 for information on available packages (voice, SMS, and data) and to subscribe to a package.
- Internet and Data Services:
- Press 3 for details on internet packages and to activate or deactivate data services.
- Value-Added Services:
- Press 4 to access services such as call blocking, caller tunes, and more.
- Recharge & Billing:
- Press 5 to recharge your account, inquire about bill payment methods, or check your bill.
- Complaints and Customer Support:
- Press 6 to register a complaint, inquire about the status of an existing complaint, or speak to a customer support representative.
- Language Selection:
- Press 7 to change the language of the IVR menu.
- Telenor Financial Services:
- Press 8 for information and services related to Easypaisa and other financial products offered by Telenor.
- Talk to a Customer Representative:
- Press 0 at any time during the IVR navigation to connect with a customer service representative.
Additional Services:
- Loan Service (Telenor Advance): Dial *0# for emergency balance.
- Call Me Back Service: Dial *333# followed by the number you wish to request a callback from.
Tips for Using IVR:
- Listen carefully to the prompts to navigate to the desired service.
- You can press "0" at any point to speak directly to a customer representative.
- For quick access, note the specific number sequence for frequently used services.
How to Check and Subscribe:
- USSD Code: Dial *345# and follow the prompts to explore and subscribe to various offers.
- Telenor App: Download the My Telenor App from the Google Play Store or Apple App Store to view and activate offers.
HR Contact for Job Inquiries:
- Email: For job-related inquiries, you can reach out to Telenor's HR department via careers@telenor.com.pk.