UPS Pakistan Customer Care No 021-111-669-877

Head Office Address

• Location: Office No. 9 & 9A, 2nd Floor, Services Mess Extension Building, Mereweather Road, Karachi, Pakistan

Phone Numbers

• Customer Service Helpline: 021-111-669-877 (111-MY-UPS)

Email Address

• General Inquiries: pak_customerservice@ups.com

Regional Office Details

1. Islamabad Office:
   • Address: Suite #302 & 303, Jinnah Avenue, Blue Area, Islamabad, Pakistan
   • Phone: 051-2871474
   • Fax: 051-2873036
2. Lahore Office:
   • Address: 20/1, Opposite Ganga Ram Hospital, Queens Road, Lahore, Pakistan
   • Phone: 042-36304400
3. Sialkot Office:
   • Address: Shahab Pura Road, Sialkot, Pakistan
   • Phone: 052-3567771

Additional Regional Offices

1. Faisalabad Office:
   • Address: P-101, Peoples Colony No. 1, Faisalabad, Pakistan
   • Phone: 041-8545600
2. Peshawar Office:
   • Address: Saddar Road, Near State Life Building, Peshawar, Pakistan
   • Phone: 091-5272891
3. Multan Office:
   • Address: Al-Muqeet Plaza, Abdali Road, Multan, Pakistan
   • Phone: 061-4570551
4. Quetta Office:
   • Address: Jinnah Road, Quetta, Pakistan
   • Phone: 081-2820054

How to Access UPS’s IVR System

1. Dial the Customer Service Helpline:
   • Phone Number: 021-111-669-877 (111-MY-UPS)
2. Follow the Voice Prompts:
   • The IVR system will provide you with different options. You can navigate through these options by pressing the corresponding numbers on your phone keypad.

Common IVR Options

1. Shipment Tracking:
   • Press 1 to track your shipment using your tracking number. You will be prompted to enter your tracking number to receive the latest status of your shipment.
2. Pickup Requests:
   • Press 2 to schedule a pickup for your package. You may be asked to provide details like your account number, pickup location, and package size/weight.
3. Customer Support:
   • Press 3 to speak with a customer service representative for specific queries, assistance with shipments, or to report an issue.
4. Rate Inquiry:
   • Press 4 to inquire about shipping rates for domestic and international shipments.
5. Customs and Clearance Information:
   • Press 5 for information on customs requirements and clearance procedures for your shipments.
6. Billing and Account Inquiries:
   • Press 6 for billing inquiries, account statements, or payment issues.

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