Head Office Address
- Location: Office No. 9 & 9A, 2nd Floor, Services Mess Extension Building, Mereweather Road, Karachi, Pakistan
Phone Numbers
- Customer Service Helpline: 021-111-669-877 (111-MY-UPS)
Email Address
- General Inquiries: pak_customerservice@ups.com
Regional Office Details
- Islamabad Office:
- Address: Suite #302 & 303, Jinnah Avenue, Blue Area, Islamabad, Pakistan
- Phone: 051-2871474
- Fax: 051-2873036
- Lahore Office:
- Address: 20/1, Opposite Ganga Ram Hospital, Queens Road, Lahore, Pakistan
- Phone: 042-36304400
- Sialkot Office:
- Address: Shahab Pura Road, Sialkot, Pakistan
- Phone: 052-3567771
Additional Regional Offices
- Faisalabad Office:
- Address: P-101, Peoples Colony No. 1, Faisalabad, Pakistan
- Phone: 041-8545600
- Peshawar Office:
- Address: Saddar Road, Near State Life Building, Peshawar, Pakistan
- Phone: 091-5272891
- Multan Office:
- Address: Al-Muqeet Plaza, Abdali Road, Multan, Pakistan
- Phone: 061-4570551
- Quetta Office:
- Address: Jinnah Road, Quetta, Pakistan
- Phone: 081-2820054
How to Access UPS’s IVR System
- Dial the Customer Service Helpline:
- Phone Number: 021-111-669-877 (111-MY-UPS)
- Follow the Voice Prompts:
- The IVR system will provide you with different options. You can navigate through these options by pressing the corresponding numbers on your phone keypad.
Common IVR Options
- Shipment Tracking:
- Press 1 to track your shipment using your tracking number. You will be prompted to enter your tracking number to receive the latest status of your shipment.
- Pickup Requests:
- Press 2 to schedule a pickup for your package. You may be asked to provide details like your account number, pickup location, and package size/weight.
- Customer Support:
- Press 3 to speak with a customer service representative for specific queries, assistance with shipments, or to report an issue.
- Rate Inquiry:
- Press 4 to inquire about shipping rates for domestic and international shipments.
- Customs and Clearance Information:
- Press 5 for information on customs requirements and clearance procedures for your shipments.
- Billing and Account Inquiries:
- Press 6 for billing inquiries, account statements, or payment issues.