Zong (CMPak) Customer Care no 111-222-111

https://www.zong.com.pk/
Website
https://www.zong.com.pk/

Customer Support:

  • Helpline: Dial 310 from your Zong number or 111-222-111 from any other number.
  • For Complaints & Queries: 111-222-111 (Mobile) or 051 111 222 111 (International).

Corporate Office:

  • Address: CMPak Limited (Zong), Zong Headquarters, Plot No. 47, Kuri Road, Chak Shahzad, Islamabad, Pakistan.
  • Phone: 051 542 5424.
  • Fax: 051 542 5434.

Email:

Accessing Zong IVR:

  • Dial: 310 from your Zong number.

IVR Menu Options:

  1. Balance Inquiry:
    • Press 1 to check your current balance.
  2. Packages and Offers:
    • Press 2 for information on available packages (voice, SMS, and data) and to subscribe to a package.
  3. Internet and Data Services:
    • Press 3 for details on internet packages and to activate or deactivate data services.
  4. Value-Added Services:
    • Press 4 to access services such as call blocking, caller tunes, and more.
  5. Recharge & Billing:
    • Press 5 to recharge your account, inquire about bill payment methods, or check your bill.
  6. Complaints and Customer Support:
    • Press 6 to register a complaint, inquire about the status of an existing complaint, or speak to a customer support representative.
  7. Language Selection:
    • Press 7 to change the language of the IVR menu.
  8. Zong Financial Services:
    • Press 8 for information and services related to Zong PayMax and other financial products offered by Zong.
  9. Talk to a Customer Representative:
    • Press 0 at any time during the IVR navigation to connect with a customer service representative.

Additional Services:

  • Loan Service (Zong Advance): Dial *911# for emergency balance.
  • Call Me Back Service: Dial *11# followed by the number you wish to request a callback from.

Tips for Using IVR:

  • Listen carefully to the prompts to navigate to the desired service.
  • You can press "0" at any point to speak directly to a customer representative.
  • For quick access, note the specific number sequence for frequently used services.

SMS Packages:

  1. Daily SMS Bundle:
    • Details: A certain number of SMS for one day.
    • Subscription Code: Dial *704#.
    • Unsubscribe: SMS <unsubscribe> to 7045.
  2. Weekly SMS Bundle:
    • Details: A set number of SMS for a week.
    • Subscription Code: Dial *702#.
    • Unsubscribe: SMS <unsubscribe> to 7025.
  3. Monthly SMS Bundle:
    • Details: A certain number of SMS valid for 30 days.
    • Subscription Code: Dial *705#.
    • Unsubscribe: SMS <unsubscribe> to 7055.
  4. Zong All-in-One Packages:
    • Details: These packages include a combination of SMS, minutes, and data.
    • Subscription Code: Dial *6464# and follow the prompts to choose your preferred package.
  5. Power Pack Packages:
    • Details: These packages offer a mix of SMS, calls, and data at discounted rates for heavy users.
    • Subscription Code: Dial *1313#.

Additional SMS Services:

  1. SMS Blocking Service:
    • Details: Block unwanted SMS by subscribing to this service.
    • Subscription Code: Dial *420#.
    • Charges: Varies per SMS.
  2. MMS Service:
    • Details: Send multimedia messages (pictures, audio, video) to any mobile number.
    • Activation: This service is usually auto-activated. Ensure MMS settings are correctly configured on your phone.
  3. SMS to Email Service:
    • Details: Convert your SMS into an email and send it to any email address.
    • Activation Code: Send an SMS to 1000 with the email address in the message body.

How to Check Remaining SMS:

  • USSD Code: Dial *102# to check the remaining SMS balance in your current package.

Subscription via My Zong App:

  • Zong App: Download the My Zong App from the Google Play Store or Apple App Store to subscribe, manage, and check your SMS bundles.

HR Contact for Job Inquiries:

  • Email: For job-related inquiries, you can reach out to Zong's HR department via careers@zong.com.pk.

Social Media:

Category
Utilities